API success versus delivery
Confirm whether requests are durably recorded and whether their processing status is observable after an HTTP acceptance response.
AWS / LAMBDA / SES / INCIDENT RESPONSE
Investigate serverless delivery failures.
A successful API response is not the same as a delivered email. We isolate the failure stage across intake, permissions, durable state, background processing, and delivery reporting.
PROBLEMS WE CAN SCOPE
Define the failure, not just the tool.
A useful engagement starts with sample inputs, expected outputs, and the observable failure. We avoid claiming a fix before inspecting the evidence.
SES authorization failures
Examine sender identity, role permissions, configuration, and failed send attempts without disclosing credentials.
Asynchronous worker recovery
Review pending, retry, sent, and failed states; define safe reprocessing and operator visibility.
DELIVERABLES & ACCEPTANCE
What a verifiable handoff includes.
Failure-stage inventory
A map of the actual failure stage and the evidence used to isolate it.
Least-change fix proposal
Specific permissions or code candidates and a constrained rollback procedure, subject to customer approval.
Test and deployment gates
Checks for permissions, stored inquiries, send attempts, and recipient confirmation where permitted.
Documented limits
Residual risks such as SES service acceptance versus final inbox delivery and alert coverage.
Evidence boundary: DEEPLINK operates its own AWS contact intake workflow and has verified a stored inquiry and successful email receipt. This is an internal engineering example, not a paid client deployment or promise of guaranteed delivery. No third-party AWS account will be changed without explicit authorization.
FAQ & TECHNICAL EVIDENCE
Scope questions to settle early.
Does an HTTP 202 mean the email was delivered?
No. It normally confirms acceptance of the intake request. Background processing and SES or mailbox delivery must be checked independently.
Can you change production IAM immediately?
Not without the agreed scope, authorized access, a reviewed change set, and rollback criteria.
NEXT STEP
Send the symptoms. Agree on the acceptance test.
Provide a short, sanitized description of the system, error symptoms, affected data, and desired output. Please do not submit passwords, private keys, or customer data through the public form.